More than 12 years across enterprise operations, technical service delivery, and customer-facing technology environments — including 8.5 years supporting high-availability messaging and network-adjacent services for approximately 60,000 global users across multiple data centers. Experience spans Windows and Linux systems, networking, endpoint support, incident escalation, root-cause troubleshooting, runbooks, vendor coordination, and service continuity.
degrees --with-capstones
Two Associate of Applied Science degrees from Wake Technical Community College, each anchored by a complete, enterprise-scale capstone system design.
Awarded May 8, 2026 · 3.2 GPA
Capstone: AI-Driven Proxmox Automation in a Converged Data Center Lab — a governed AI-operations pattern connecting Claude Desktop and VS Code to a Proxmox MCP server for scoped, logged, secret-free infrastructure actions.
Awarded Jul 28, 2025 · 3.2 GPA
Capstone: Hybrid Cloud Migration for Messaging, Collaboration, and IT Support Operations — a 250-user on-premises-to-Microsoft-365 hybrid migration with a $486,760 modeled budget.
WGU Start Date: Aug 1, 2026
cert_plan --active
CCNA preparation is active. CompTIA A+ follows in the WGU plan and can be brought forward for an IT support role, backed by completed Wake Tech hardware and support training.
Networking · Exam target Sep 2026 — Cisco Networking Academy sprint, in progress.
WGU IT Foundations and IT Applications sequence — currently planned after CCNA, with willingness to prioritize A+ first for an IT support role.
Cloud-native and Linux administration milestones planned after the role-priority networking and support certifications.
experience --depth enterprise
Current technical work is backed by 12+ years of enterprise operations, support, service continuity, and technical escalation.
Supported approximately 60,000 global users across multiple data centers; managed daily operations for 65 servers and maintained 99.9% service-level compliance.
Windows Server, Active Directory, Linux, DNS, TCP/IP, SSL/TLS, Cisco IOS, routing, switching, VLANs, VPNs, load balancing, and endpoint troubleshooting.
Root-cause analysis, incident escalation, ServiceNow processes, ITIL runbooks, vendor coordination, knowledge transfer, and verified restoration.
role_fit --summary
A quick read on how the enterprise background and current hands-on proof align with IT support engineering and infrastructure operations.
Reproduce issues, isolate failures across user, device, application, server, and network layers, test corrective actions, and verify restoration.
High-availability systems, networking, identity, monitoring, incident response, service continuity, and operational acceptance.
Communicate clearly with customers, engineers, vendors, and management while documenting repeatable support workflows.
Request an interview or a follow-up conversation — or download the résumé to review first.
