resume --format pdf
Alan Scholl
IT Support Engineer | Infrastructure OperationsGarner, NC · email@alanscholl.com · linkedin.com/in/alan-scholl
More than 12 years across enterprise operations, technical service delivery, and customer-facing technology environments — including 8.5 years supporting high-availability messaging and network-adjacent services for approximately 60,000 global users across multiple data centers. The targeted PDF leads with systems, networking, endpoint support, troubleshooting, runbooks, technical projects, and service continuity.
resume --evidence
Role-aligned evidence
The résumé is supported by specific enterprise-scale operations, support, and troubleshooting evidence.
High-availability operations
Approximately 60,000 global users across multiple data centers; daily operations for 65 servers with 99.9% service-level compliance.
Systems & networking
Windows Server, Active Directory, Linux, DNS, TCP/IP, SSL/TLS, Cisco IOS, routing, switching, VLANs, VPNs, load balancing, and SMTP gateways.
Support operations
Endpoint and hardware triage, incident escalation, root-cause analysis, ServiceNow processes, ITIL runbooks, vendor coordination, and Tier 1 / Tier 2 knowledge transfer.